Nitentia — Minha clínica
Delete account and data — Nitentia — Minha clínica
You can request deletion of your account and data by email without reinstalling the app. Account closure is handled by support, with human verification.
Updated on 13/10/2026.
How to request deletion
1. Write to ola@nitentia.com from your account email address. Say that you want to delete your Nitentia — Minha clínica app account and include the practice name. If you have not registered a practice yet, say so in your request.
2. In the app, tap your photo at the top of the conversation list to open your Profile and, under «Encerrar a conta» (Close account), tap «Pedir a exclusão da conta» (Request account deletion): the link brings you to this page. Send your request to the email address above.
3. We verify the request with you. Nothing is removed without your confirmation. We confirm the request and agree on a date with you.
What is delivered first and what is deleted
Before anything is removed, the practice receives a copy of its patient data. Closing the account deletes the account, takes the published website offline and deletes practice data, including patient data held by us on its behalf.
What may be retained
Deletion is completed within 30 days of the request. Records required by law may be retained for the legally required period.
Who handles the request
Nitentia is operated by LUCAS KEY KAWAZOI TECNOLOGIA DA INFORMACAO, CNPJ 35.818.386/0001-28. The contact for this request is ola@nitentia.com.